Shipping & Returns

 STOCKS AND PRE-ORDER 

All products are available in limited quantity and available for pre-order.

You can choose each pieces metal, finish, size and design. Please make sure to check sizes in product description and don't hesitate to contact info@aerea-jewellery.com if you have questions. I am here to help and reply as quick as possible!

Most designs on the website are in stock and will be dispatched within 24h to 48h maximum. Out of stock products are notified and unavailable to order.

If a pieces is out of stock we can make it as pre-order. AEREA STUDIO designs require specific technologies and craftsmanship skills. The development time of made to order pieces require special care. For pre-order, please allow about 45 days for your order to be made before shipment.

     

    SHIPPING COST

    Costs relating to delivery, freight or postage may vary and are added to each order. In some cases, delivery times can take longer than expected due to customs clearance in certain countries.

    France 4.90€ : 1-2 working days
    Europe12€ : 3-5 working days
    UK 12€ : 6-7 working days
    Rest of World 40€ : 2 to 3 weeks

    EXPRESS DELIVERY

    We offer express delivery options with Chronopost, UPS and DHL. You can select your option at checkout.

    France 12€ : Delivered the next day to Chronopost pick up point
    France 27€ : Delivered the next day to your home adress
    Europe 35€ : 3-7 working days
    Rest of World 60€ : 6 to 10 working days

     

    DUTIES AN TAXES

    Please be note that outside the EU your orders may be subject to customs duties and further costs incurred. AEREA does not cover the cost of import duties and taxes, you will be responsible for these. Import duties and taxes vary from country to country, please contact your local customs office for more information.

     

    SHIPPING

     You order will be dispatched withing 24h to 48h. You will then recieved a tracking number by email so you can check on the status of your parcel.
    If you have not received this email, please get in touch to request an update, giving your order number.

    All deliveries need to be signed for.

    Please note that the risk of loss of or damage to the product passes to you after delivery. If the package appears to be damaged or ripped open, you should refuse to receive the products. Please contact us immediately if you have any complaints about the product you received.

    If you do not pick up the parcel or take any action regarding the delivery and the parcel is shipped back to us, we will charge a fee of €60 / £55 / $70.
    If the package is not picked up and any kind fee is added, you are responsible for the extra cost and will be charged all costs and expenses associated with the return shipment. This includes freight charges, any extra payments, duties, taxes, levies, fees for Link Logistics a/s prepayments, return charges, any additional fees, etc.

     

    RETURNS 

    For products available on direct order, you have 14 days from reception date to return your order. Over this time period, returns won't be accepted.

    Conditions for returns and refunded: The product should not have been worn or used, you need to send the product in its original state (no trace of use and immaculate packaging). Return shipping fee are covered by you and you need to ensure that the shipping provider us reliable and the packaging is protecting your package properly. If it gets lost or damage during shipping, we won't be responsible and your return won't be accepted.

    To proceed for a return, please get in touch by email info@aerea-jewellery.com.

    For made to order products, each product is made for each customer. For this reason we cannot accept returns. All dimensions and pictures are here to help you make sure you are doing the right choice when purchasing. And you can reach us if you have a questions.

    If an item is faulty, please get in touch by email a info@aerea-jewellery.com as soon as you receive it and make sure to keep the original packaging.

    Conditions for return a faulty piece: Please ensure the piece is sent back in the same condition you receive it in, with the original packaging.

    AEREA is not liable for any lost items.
    Products must be sent back within 14 days of receipt (UK and all International deliveries).
    Shipping costs are not refunded.