Shipping & Returns

 

Welcome to the Slow Fashion era ~

 

All orders are available in LIMITED QUANTITY and for PRE-ORDER.

You can choose each pieces metal, finish, size and design. Each piece is made specifically for you ! Please make sure to check sizes in product description and don't hesitate to contact info@aerea-jewellery.com if you have questions. I am here to help and reply as quick as possible!

AEREA designs require specific technologies and craftsmanship skills. The development time of such pieces require special care. For pre-order, please allow about 45 days for your order to be made before shipment.

 

Pre-orders are validated at the end of each month. The design offer is ever evolving. Dont miss out on your favourite pieces as it won't be here for ever!

     

    SHIPPING COST

    Costs relating to delivery, freight or postage may vary and are added to each order. In some cases, delivery times can take longer than expected due to customs clearance in certain countries.

    Europe   €6 : 1-4 working days*
    UK   £12 : 3-6 working days*
    USA   €30 : 7 working days*
    Rest of World   €40 : 3-8 working days*

     

    • Duties and Taxes • 

    Please be note that outside the EU your orders may be subject to customs duties and further costs incurred. AEREA does not cover the cost of import duties and taxes, you will be responsible for these. Import duties and taxes vary from country to country, please contact your local customs office for more information.

     

    • Shipping • 

     A tracking number will be emailed to you when your order is dispatched so that you can check on the status of your parcel.
    If you have not received this email, please get in touch to request an update, giving your order number.

    All deliveries need to be signed for.

    Please note that the risk of loss of or damage to the product passes to you after delivery. If the package appears to be damaged or ripped open, you should refuse to receive the products. Please contact us immediately if you have any complaints about the product you received.

    If you do not pick up the parcel or take any action regarding the delivery and the parcel is shipped back to us, we will charge a fee of €60 / £55 / $70.
    If the package is not picked up and any kind fee is added, you are responsible for the extra cost and will be charged all costs and expenses associated with the return shipment. This includes freight charges, any extra payments, duties, taxes, levies, fees for Link Logistics a/s prepayments, return charges, any additional fees, etc.

     

    • Returns • 

    Each piece is specifically made to order for each customer. For this reason AEREA cannot accept returns. All dimensions and pictures are here to help you make sure you are doing the right choice when purchasing. If you have any questions, please don't hesitate to get in touch!

    But if an item is faulty, please get in touch as soon you receive it and make sure to keep the original packaging.

    Conditions for return a faulty piece: Please ensure the piece is sent back in the same condition you receive it in, with the original packaging.

    AEREA is not liable for any lost items.
    Products must be sent back within 14 days of receipt (UK and all International deliveries).
    Shipping costs are not refunded.