A tracking number will be emailed to you when your order is dispatched so that you can check on the status of your parcel.
If you have not received this email, please get in touch to request an update, giving your order number.
All deliveries need to be signed for.
Please note that the risk of loss of or damage to the product passes to you after delivery. If the package appears to be damaged or ripped open, you should refuse to receive the products. Please contact us immediately if you have any complaints about the product you received.
If you do not pick up the parcel or take any action regarding the delivery and the parcel is shipped back to us, we will charge a fee of €60 / £55 / $70.
If the package is not picked up and any kind fee is added, you are responsible for the extra cost and will be charged all costs and expenses associated with the return shipment. This includes freight charges, any extra payments, duties, taxes, levies, fees for Link Logistics a/s prepayments, return charges, any additional fees, etc.
• Duties and Taxes •
Please be note that outside the EU your orders may be subject to customs duties and further costs incurred. AEREA does not cover the cost of import duties and taxes, you will be responsible for these. Import duties and taxes vary from country to country, please contact your local customs office for more information.
Costs relating to delivery, freight or postage may vary and are added to each order.
Within the EU: 1-4 business days
Outside the EU: 3-7 business days
In some cases, delivery times can take longer than expected due to customs clearance in certain countries.
France 10€ : 1-3 working days*
Europe 20€ : 1-3 working days*
USA/Canada 34€: 2-3 working days*
Rest of World 38 € : 3-8 working days*